Overview
Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.
Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.
As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.Job Summary:
What does this role aim to achieve in the firm / what impact does the role create
This role is designed for candidates with 3+ years of experience in Identity and Access Management (IAM), with a strong focus on SailPoint solutions. The successful candidate will support a large-scale client engagement in KSA by helping to govern, oversee, and support the implementation of an IAM framework. This position contributes directly to enhancing client security postures, enabling compliance, and ensuring sustainable IAM operations.
Roles and Responsibilities:
Daily tasks and delivery expectations
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IAM Governance Support: Provide assistance in coordinating between the IAM governance and technical teams to ensure alignment with strategy and delivery objectives.
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SailPoint Implementation Oversight: Support the execution of IAM initiatives, especially those involving SailPoint solutions, ensuring alignment with defined frameworks.
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Project Monitoring: Perform regular progress reviews of implementation vendors and ensure project milestones are met.
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Deliverables Review: Assist in reviewing technical and strategic deliverables, ensuring quality, completeness, and relevance to business needs.
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Risk Management: Help identify risks related to IAM implementation and support the development of mitigation strategies.
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IAM Framework Execution: Contribute to the execution and enhancement of the overall IAM framework, ensuring operational sustainability.
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Documentation & Reporting: Maintain documentation of processes, project updates, and provide regular status reports to internal and client stakeholders.
Expected Skills:
Specific learned abilities or technical skills
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Solid hands-on experience with SailPoint IdentityNow or IdentityIQ.
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Strong understanding of IAM governance models, role-based access control, provisioning, and access reviews.
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Familiarity with regulatory and compliance requirements (e.g., ISO 27001, NIST, CIS).
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Experience working in enterprise-level IAM environments.
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Foundational understanding of project management and vendor oversight.
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Strong documentation, analysis, and stakeholder communication skills.
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Ability to collaborate with both technical and non-technical stakeholders.
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Knowledge of Arabic (a plus for KSA-based engagements).
Expected Competencies:
Values, behaviors & attitude
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Leadership
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Strategic mindset
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Stakeholder management
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Ability to influence
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Communicate with impact
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Project management
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Results driven
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Drive organizational excellence
Required Language Skills:
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Proficient in written and spoken English.
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Arabic is a plus.
Minimum Education and Specific Qualification:
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Bachelor’s degree in Cybersecurity, Information Technology, or a related field.
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Relevant certifications preferred (e.g., SailPoint Certified IdentityNow Engineer, SC-300, CISSP, CompTIA Security+).
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Minimum 3 years of experience in IAM, with a strong focus on SailPoint implementation and governance.
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Willingness to travel to and spend significant time in KSA is a must.
Minimum years experience required
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Additional application instructions
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Other skill sets: Corrective Actions, Quality Control Guidelines, Data Entry, Service Management, Empathy, Contract Review, Inclusion, Communication, Process Documentation, Quality Control Procedures Development, Complaint Management, Well Being, Data Quality, Compliance Auditing, Embracing Change, Claims Performance Management, Customer Data Management (CDM), Quality Assurance Process Management, Compliance Review, Quality Assurance Process Evaluation, Emotional Regulation, Optimism, Intellectual Curiosity, Legal Document Review, Quality Assurance Investigations, Delivery Excellence, Accepting Feedback, Quality Assurance Troubleshooting, Data Quality Assessment, Creativity, Teamwork, Active Listening, Quality Standards Implementation, Quality Management, Self-Awareness, Quality Assurance Metrics, Business Process Outsourcing, Service Level Management, Managed Services, Customer Handling, Quality Assurance Process Design, Learning Agility, Customer Due Diligence, Reviewing and Verifying Financial Documents, Analytical Thinking.
About PwC Middle East
At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services. Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.
