Program Manager KSA, After Market Services (AMS)

DESCRIPTION

Amazon is looking for a Program Manager in KSA to lead activities of After Market Services (AMS), and own the end-to-end processes of used (customer returns) and damaged products. When items are returned or damaged, we maximize reuse and recovery to optimal cost of returns while safeguarding customer- and selling-partner trust. The role will be focusing on managing the activities related to the liquidation / destroy of returned items, and defective inventory. This is a cross-functional role that requires close partnership with various stakeholders such as Operations, Retail, Finance, Legal, and Sustainability teams – both local and regional. Role requires strong project management, supply chain and influential skills to effectively deliver and execute at scale projects while ensuring optimum profitability.

Key job responsibilities
1. Owning the new Liquidation channels business in SA and financial performance, input, defect metrics;
2. Owning the commercial agreements with liquidation vendor business-2-business (B2B customers);
3. Initiating and managing specialty liquidations programs (i.e. 3P auctions, single vendor model) to optimize recovery;
4. Account Management and Program Management of Liquidation Channels.
5. Making business decisions to optimize recovery across channels;
6. Create and manage Liquidator Performance Scorecard, to bring about measurable improvements in customer’s experience, execution, compliance, financial or other metrics, etc.;
7. Identifying industry trends and identifying the right vendor partners to support the strategic goals and objectives;
8. Representing Amazon when meeting with senior executive teams from top vendors and building long term strategic relationships;
6. Conducting strategic negotiations on behalf of Amazon with vendors/buyers. On-board Liquidators, which includes actively scouting for new liquidators, managing the vetting process and rates negotiations to align with existing and new business initiatives;
9. Work cross-functionally with Category, Finance and Operations partners
10. Drive cross-functional effort around Stranded (Unsellable) Inventory Reduction Programs (SIRP) and other non-actionable inventory buckets to proactively identify and mitigate risks to USI removals;

A day in the life
You will get the opportunity to work cross-functionally with ReLo Operations, Finance, Product, Tech organizations. You will also get to work with external vendors, who are business-2-business (B2B) buyers of Amazon liquidation quality product. Your work is dynamic in nature, and challenges your think big and problem solving skillsets. We have big true north goals, where you work daily on finding ways to proactively achieve them. Lastly, you will dive deep into business performance, input and defect metrics for your business to find ways to drive continuous improvement.

BASIC QUALIFICATIONS

• Bachelor’s degree or equivalent
• 6+ years of experience preferably in Supply chain, project management or operations
• Ability to work cross-functionally, partner with multiple teams and lead by influence
• Strong communication skills, both verbal and written
• Strong analytical skills, proficient knowledge of Microsoft Office tools
• Strong bias for action, able to manage multiple priorities

PREFERRED QUALIFICATIONS

• Experience in e-commerce
• Retail and/or supplier Management background
• Experience in Operations – Reverse Logistics and warehousing operations
• Knowledge and experience in using Business Analytical reporting tools like SQL, Tableau, QuickSight

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