Operational Excellence Manager

Overview

Job ID: 14186

Sector:

StaffCo

Location: NEOM, Saudi Arabia

OVERVIEW

NEOM is an accelerator of human progress and a vision of what a new future might look like. A region in northwest Saudi Arabia on the Red Sea, NEOM is being built from the ground up to include hyperconnected, cognitive cities, ports, next-generation infrastructure and industries, enterprise zones, research centers, sports and entertainment venues and tourist destinations.

As a destination, it will be a home for people who dream big and want to be part of building a new model for exceptional livability, creating thriving businesses and reinventing environmental conservation.

As a workplace, it is a place for people who share our core values of care, curiosity, diversity, passion, respect, and becoming a catalyst for change.

Are you ready to help NEOM find solutions to the world’s most pressing challenges? Are you prepared to create a lasting legacy that benefits generations to come? Then we want to hear from you!

ROLE OVERVIEW

Lead the human resources operational day to day activities and excellence by optimizing processes, managing resources, and driving strategic initiatives to achieve organizational goals and effective collaboration with Staffco prospect clients and recruitment agencies across the globe.

The holder of this position will manage different aspects of HR activities such as: payroll management and execution, time attendance, induction & learning, end-to-end employee relations, medical insurance management and labor law cases management.

KEY ACCOUNTABILITIES AND ACTIVITIES

Strategic Planning

• Develop and implement strategic plans to optimize operations and achieve organizational objectives.

Team Leadership

• Provide strong leadership and direction to the operations team, fostering a culture of collaboration, accountability, and continuous improvement as per the approved SLAs of StaffCo.

Process Optimization

• Identify opportunities for process improvement and implement efficient and effective operational procedures.

Customer Orientation

• Build a strong and positive relationship with customers and clients and maintain the highest level of client relationship skills to uphold StaffCo. goals.

Resource Management

• Oversee resource allocation, including personnel, equipment, and facilities, to maximize productivity and minimize costs.

Quality Assurance

• Implement quality assurance measures to ensure that products or services meet the highest standards of excellence and customer satisfaction.

Risk Management

• Identify and mitigate operational risks, ensuring compliance with regulatory requirements and industry standards.

Performance Monitoring

• Monitor key performance indicators (KPIs) and operational metrics to track progress and identify areas for improvement.

Stakeholder Management

• Collaborate with internal and external stakeholders to align operational activities with business objectives and customer needs.

Budget Management

• Develop and manage operational budgets, ensuring that resources are allocated effectively and expenditures are within budgetary constraints.

Continuous Improvement

• Promote a culture of continuous improvement, encouraging innovation and implementing best practices to enhance operational efficiency and effectiveness.

Culture and Values

• Embrace NEOM’s culture and Values https://www.neom.com/en-us/about.
• Act with honesty and integrity by following best practices, and upholding the robust standards and expectations set out in NEOM’s Code of Conduct.
• Maintain fair, ethical, and professional work practices in accordance with NEOM’s Values and Code of Conduct.
• Adhere to NEOM’s Policies, procedures, and controls to ensure compliance with rules.

KNOWLEDGE, SKILLS AND EXPERIENCE

• 7+ years of experience in similar field.
• Proven experience in HR operations management or a similar leadership role.
• Strong leadership and management skills, with the ability to motivate and inspire teams to achieve goals and objectives.
• Excellent analytical and problem-solving abilities, with a keen eye for detail and a focus on results.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
• Strategic thinking and planning skills, with the ability to develop and implement operational strategies to drive business success.
• Knowledge of industry best practices, regulatory requirements, and emerging trends in operations management.
• Proficiency in relevant software applications and tools for operations management (PowerBI, Excel, Reporting & Data Analytics)

QUALIFICATIONS

• Bachelor’s degree in business administration, Operations Management, or relevant field.

NEOM is committed to attracting and retaining the highest caliber of employees to support NEOM’s vision, mission and strategy. NEOM sources the best candidates based on fit for the role and searches local and global markets to identify talent.

NEOM is an equal opportunities employer. All qualified applicants will receive consideration for employment without regard to gender, disability, age, or any other form of discrimination/other characteristic protected by applicable local laws, regulations and ordinances.

As part of our recruitment process, NEOM will undertake reference checks to confirm suitability for the role. All offers of employment are subject to references, evidence of all qualifications and awards, and other background checks being satisfactorily completed. Additionally, all offers are subject to the candidate being able to successfully obtain a work visa to enter and work in the Kingdom of Saudi Arabia.

This job description is not an exhaustive list of duties and responsibilities. The employee may be required to perform additional job-related tasks and duties as assigned. To meet NEOM’s objectives and business needs, the work location is subject to change. Non office-based roles involve outdoor activities. Candidates should be prepared to work outdoors and on construction sites as part of their job responsibilities.

NEOM uses artificial intelligence as part of its recruitment process to assist and enhance efficiency. However, all final hiring decisions are made by human recruiters, ensuring that NEOM’s employment process remains fair and transparent.

The actions of our team should always support the NEOM Values

Learn more about NEOM’s Values