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NEOM is an accelerator of human progress and a vision of what a new future might look like. A region in northwest Saudi Arabia on the Red Sea, NEOM is being built from the ground up to include hyperconnected, cognitive cities, ports, next-generation infrastructure and industries, enterprise zones, research centers, sports and entertainment venues and tourist destinations.
As a destination, it will be a home for people who dream big and want to be part of building a new model for exceptional livability, creating thriving businesses and reinventing environmental conservation.
As a workplace, it is a place for people who share our core values of care, curiosity, diversity, passion, respect, and becoming a catalyst for change.
Are you ready to help NEOM find solutions to the world’s most pressing challenges? Are you prepared to create a lasting legacy that benefits generations to come? Then we want to hear from you!
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ROLE COMPETENCIES & ACTIVITIES
The Operation Director’s responsibilities will include, but not be limited to:
Key Responsibilities:
Lead and Oversee Investigations Operations:
Direct and manage end-to-end operational activities within the Investigation Department, ensuring alignment with organizational goals and legal frameworks.
Forensic Oversight:
Supervise digital and physical forensic investigations; ensure proper handling, documentation, and analysis of evidence in accordance with industry standards.
Quality Assurance & Compliance:
Develop and implement quality control measures and performance benchmarks to ensure accuracy, consistency, and excellence in investigative reporting.
Process Development & Optimization:
Design, evaluate, and continuously improve investigative workflows and protocols to drive efficiency and effectiveness.
Legal Advisory & Alignment:
Provide strategic legal insight into operational processes, ensuring all investigations are conducted in compliance with applicable laws, regulations, and internal policies.
Team Leadership & Development:
Build and mentor a high-performing operations and investigation team; foster a culture of integrity, accountability, and continuous improvement.
Stakeholder Collaboration:
Collaborate with Legal, Compliance, Risk Management, HR, and external stakeholders to ensure seamless coordination of investigative activities.
Reporting & Documentation:
Ensure thorough documentation of all investigative processes and findings; present reports and insights to executive leadership when needed.
Culture and Values
- Embrace NEOM’s culture and Values https://www.neom.com/en-us/about.
- Act with honesty and integrity by following the best practices and upholding the robust standards and expectations set out in NEOM’s Code of Conduct.
- Maintain fair, ethical, and professional work practices in accordance with NEOM’s Values and Code of Conduct.
- Adhere to NEOM’s Policies, procedures, and controls to ensure compliance with rules.
EXPERIENCE & QUALIFICATIONS
Knowledge, Skills, and Experience
- Minimum of 15 years in investigative operations, forensic services, legal compliance, or related fields.
- At least 7 years in a senior leadership or operations management role.
- Experience managing multidisciplinary teams, including forensic analysts, legal advisors, and compliance officers.
- Track record of implementing quality and process improvements in investigative environments.
- Experience liaising with legal authorities or law enforcement agencies.
- Strategic planning and operational leadership across complex investigative functions.
- Advanced analytical and problem-solving skills, especially in high-stakes or sensitive environments.
- Strong communication and reporting skills, with the ability to present findings clearly to executive leadership.
- Proven ability to design and optimize processes, improve work quality, and drive operational excellence.
- Effective stakeholder engagement and cross-functional collaboration.
- Proficiency in using investigation tools, forensic software, and case management systems.
- In-depth understanding of investigative methodologies, forensic procedures (digital and physical), and evidence management.
- Strong knowledge of local and international legal frameworks governing investigations and compliance.
- Familiarity with quality assurance standards (e.g., ISO 9001) and best operational practices.
- Knowledge of risk assessment, incident management, and legal advisory processes.
- Understanding of data privacy, regulatory compliance, and ethical considerations in investigations.
Qualifications
- Relevant bachelor’s degree.
- Relevant Professional Memberships/Accreditation.
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