Overview

Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.

Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.

t PwC, we help clients build trust and reinvent so they can turn complexity into competitive advantage. We’re a tech-forward, people-empowered network with more than 370,000 people in 149 countries. Across audit and assurance, tax and legal, deals and other core services, we help clients build, accelerate and sustain momentum. Learn more at www.pwc.com.

Are you looking to grow your professional career as a leader in a dynamic team working at the forefront of operational and technology resilience (Business Resilience)? We have openings in our rapidly growing cyber security and business resilience team focusing on this critical capability. You’ll be part of a team that supports your development in the fields of cyber security, operational and technology resilience, and business continuity management.

Responsibilities

As an Associate, you will work collaboratively in teams to support clients in building resilience by embedding measures to prevent, respond to, recover from, and learn from operational disruptions and incidents. This includes a focus on critical services, third parties, technology, data, premises, and people.

You will:

  • Help clients develop and implement operational and technology resilience policies, frameworks, and standards.
  • Deliver operational and technology resilience reviews (including Business Continuity Management and Disaster Recovery) to assess current state and develop strategic improvement roadmaps.
  • Support the development and enhancement of end-to-end resilience/BCM programs, including risk assessments, threat/scenario analysis, business impact assessments, policy and framework development, and playbook creation.
  • Assist in developing and implementing integrated crisis management structures, protocols, and plans.
  • Support training exercises to equip organizations with the knowledge to manage resilience risks and operate their resilience/BCM frameworks.
  • Participate in business continuity and crisis management exercises to validate resilience capabilities.
  • Contribute to project workstreams, sharing knowledge and providing on-the-job support to teammates.

Requirements and Attributes

  • Final-year student or graduate in Engineering, Business, Economics, or Science from a recognized university.
  • 1–4 years of experience in one or more of the following areas: operational and/or technology risk & resilience, business continuity management, disaster recovery planning, technology risk management, or regulatory compliance.
  • Strong interpersonal and communication skills, with experience working collaboratively and managing stakeholders.
  • Understanding of resilience and business continuity best practices and protocols, including local (e.g., NCEMA) and international standards (e.g., ISO 22301, ISO 22361, EU DORA).
  • Experience in planning, designing, and conducting TableTop Exercises or other resilience exercises is a plus.
  • Certification in resilience/BCM/DR from a recognized institution (e.g., Business Continuity Institute (BCI), ABCP, ACRP) is beneficial.

Other skill sets: Legal Document Review, Intellectual Curiosity, Service Management, Data Quality Assessment, Complaint Management, Data Entry, Quality Control Procedures Development, Quality Assurance Troubleshooting, Customer Handling, Process Documentation, Business Process Outsourcing, Empathy, Managed Services, Service Level Management, Quality Standards Implementation, Teamwork, Compliance Auditing, Active Listening, Inclusion, Optimism, Well Being, Quality Assurance Investigations, Corrective Actions, Quality Assurance Metrics, Emotional Regulation, Data Quality, Customer Due Diligence, Quality Assurance Process Evaluation, Compliance Review, Quality Control Guidelines, Accepting Feedback, Quality Assurance Process Management, Delivery Excellence, Communication, Reviewing and Verifying Financial Documents, Customer Data Management (CDM), Claims Performance Management, Quality Assurance Process Design, Contract Review, Quality Management.

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About PwC Middle East

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services. Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.