LV-EC Operations Lead – Senior Associate

Overview

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS – Internal Firm Services – Other

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in property management focus on providing strategic advice and solutions for clients in the real estate industry, helping them optimise their property portfolios and maximise returns. These individuals handle property acquisitions, leasing, asset management, and development projects.

In facilities and infrastructure management at PwC, you will focus on creating and maintaining efficient and effective operations of physical workspaces, including maintenance, security, and space planning. You will play a crucial role in creating a comfortable and productive environment for employees and clients.

Role Overview

This role is responsible for overseeing and managing the operations of the PwC Laysen Valley Experience Centre (LV-EC).

The PwC Experience Centre is a dynamic, client-facing innovation space designed to inspire creativity, co-creation, and bold thinking. It brings together multidisciplinary teams to help solve complex challenges through human-led, tech-powered approaches.

From immersive workshops and strategic design thinking sessions to executive engagements and innovation events, the Experience Centre creates memorable, high-impact experiences that drive transformation and meaningful outcomes for clients and internal teams alike.

Located in PwC’s Laysen Valley office, the Experience Centre in KSA is part of a global network that redefines how we engage with clients—focusing on collaboration, speed, and tangible results in a space that’s purpose-built for innovation.

This leadership role focuses on delivering exceptional customer experiences by coordinating activities and events, and ensuring the smooth operational flow within the Centre.

The individual in this role will work cross-functionally with various PwC business units to plan and execute internal and client-facing events, ensuring that all technical, space, and service requirements are met.

The Operations Lead will be responsible for managing the team, optimizing space and resource usage, and addressing operational challenges while ensuring the highest standards of customer service.

This position requires an individual who thrives in a fast-paced, dynamic environment and is committed to continuous improvement, both from a service and operational perspective.

Key Responsibilities

• Lead and manage the daily operations of the Experience Centre.

• Collaborate with PwC Lines of Service and Business Units to organize and execute events, workshops, and meetings.

• Oversee the booking system, ensuring efficient use of the space and resolving any scheduling conflicts.

• Manage all setup requirements across the space, including “The Difference” room, Theatre, and meeting rooms by coordinating logistics and providing clear guidelines to the Office Assistance team.

• Ensure the Experience Centre operates at peak efficiency, meeting business objectives and delivering exceptional client experiences.

• Lead the coordination of catering, AV setups, and logistical arrangements for events.

• Manage a team of support assistants, receptionists, and AV technicians, providing training and guidance.

• Ensure the Experience Centre team is well-informed, supported, and empowered to carry out daily operations and special projects effectively across different meeting rooms/workshop spaces.

• Track customer feedback and team performance, implementing improvements as needed.

• Work with external vendors and the PwC office management team to address any operational deficiencies.

• Liaise with PwC’s internal office management team and external vendors to address and resolve any operational issues, ensuring a smooth-running and well-maintained Centre.

• Guide and coordinate catering vendors, cleaning staff, and transport providers to meet the logistical needs of all events and daily operations.

• Conduct regular quality checks across the Centre to ensure the space is clean, well-equipped, and ready for both internal and external guests.

• Monitor and support reception, café representatives, and OA teams to uphold a premium customer experience.

• Ensure all guest and staff concerns are addressed promptly, clearly, and effectively.

• Act as the go-to person for internal teams, external vendors, and leadership during events and visits, ensuring a smooth, professional, and engaging experience.

• Provide real-time problem-solving support by guiding the team and coordinating across functions as needed.

• Use data and KPIs to identify areas for operational improvement and implement solutions.

• Foster a culture of service excellence and ensure that all policies and procedures are followed consistently.

Position Requirements

• 5+ years of relevant experience in operations, office or facility management, hospitality, or event coordination, preferably in a corporate or client-facing environment.

• Proven leadership experience with a track record of improving customer service and driving team performance.

• Experience managing teams and working cross-functionally with internal and external stakeholders.

• Excellent communication and project management skills.

• Flexibility in working hours during high-demand periods or special events.

• Willingness to be physically present on-site to oversee daily operations and support events as needed.

• Strong attention to detail, analytical abilities, and problem-solving skills.

Minimum years experience required

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Additional application instructions

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Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Architectural Management, AutoCAD (Drawing Software), CAD Standards, CCURE (Security Management Software), Communication, Corrective Maintenance, Correspondence Management, Cost Management, Coworking Space Management, Creativity, Cross-Functional Team Coordination, Customer Experience (CX) Strategy, Demand Management, Embracing Change, Emergency Response System Maintenance, Emotional Regulation, Empathy, Environment, Health, and Safety (EHS) Program Development, Event Execution, Facilities Engineering, Hoteling {+ 61 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

Tagged as: Internal Firm Services