Line of Service Business Partner

As a Line of Service (LoS) Business Partner, you will act as a strategic advisor and trusted business partner, driving financial performance, operational efficiency, and alignment with PwC’s core values across the assigned line of service. You will support leadership in executing business plans, managing risk, optimizing client engagement, and promoting growth initiatives, ensuring the delivery of quality service and client satisfaction.

Key Responsibilities

Strategic Planning & Advisory

• Collaborate with LoS leadership to develop and implement strategies that align with PwC’s overall vision and strategic objectives.

• Advise leadership on market trends, client needs, and competitive positioning to inform decision-making and business development efforts.

• Support the identification and prioritization of new business opportunities, helping the LoS meet growth targets and expand service offerings.

Financial Management & Reporting

• Partner with finance teams to monitor the financial performance of the LoS, including budgeting, forecasting, revenue growth, and profitability targets.

• Conduct financial analysis to support cost management, resource allocation, and investment decisions within the LoS.

• Provide regular performance reports, metrics, and insights to LoS leadership, identifying risks and opportunities to optimize business outcomes.

Client Engagement & Relationship Management

• Collaborate with client account teams to ensure alignment of service delivery with client expectations and PwC standards.

• Support key account planning and management, identifying opportunities to enhance client satisfaction, cross-sell services, and develop long-term client relationships.

• Act as a point of contact for clients within the LoS, resolving issues and fostering strong client relationships.

Operational Excellence & Risk Management

• Drive process improvement initiatives to enhance efficiency, streamline operations, and support the LoS in meeting its service delivery objectives.

• Support risk management practices within the LoS, ensuring compliance with PwC standards, policies, and industry regulations.

• Work closely with internal stakeholders to address and mitigate risks, ensuring quality standards and adherence to best practices.

People & Team Development

• Partner with Human Capital to develop and implement people strategies that align with LoS goals, including recruitment, development, and retention initiatives.

• Support talent management within the LoS, identifying opportunities for upskilling, succession planning, and performance management.

• Foster an inclusive and collaborative team culture, promoting PwC’s values and creating an environment where team members can thrive.

Digital & Innovation Enablement

• Promote the adoption of digital tools and technologies within the LoS to enhance service delivery and operational efficiency.

• Collaborate with PwC’s Digital and Technology teams to identify and implement solutions that support the LoS’s digital transformation and innovation objectives.

• Encourage a culture of continuous learning and innovation, staying updated on emerging trends and best practices in digital and business operations.

Qualifications and Experience

• Education: Bachelor’s degree in Business, Finance, Accounting, or a related field; MBA or relevant master’s degree preferred.

• Experience: Minimum of 3 years of experience in a business partner or advisory role, ideally within a professional services firm.

• Skills:

  • Strong financial acumen, with experience in budgeting, forecasting, and performance analysis.

  • Excellent communication and interpersonal skills to engage effectively with clients and internal stakeholders.

  • Analytical and strategic thinking abilities, with a track record of supporting business growth and efficiency.

  • Proficiency in digital tools, data analysis, and an interest in fostering innovation within business processes.

• Preferred Certifications: CPA, CFA, or relevant certifications are advantageous but not required.

Personal Attributes

• Leadership: Proactive, strategic thinker who can influence and guide teams to achieve shared goals.

• Collaboration: Works effectively across teams and functions, fostering strong relationships and promoting a one-team approach.

• Adaptability: Agile in responding to changing priorities, with a focus on continuous improvement and innovation.

• Integrity: Embodies PwC’s values, acting with integrity and a commitment to delivering quality outcomes.