Overview
Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.
Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.
Job Summary:
The L&D Delivery Manager is a client-facing leadership role within PwC Managed Services, responsible for designing, delivering, and continuously improving learning and development programs for multiple clients, including government entities in KSA. The role requires frequent travel to Riyadh and close collaboration with client stakeholders to ensure high-impact, tailored L&D solutions.
Key Responsibilities
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Lead the end-to-end delivery of L&D programs for multiple Managed Services clients, ensuring alignment with client needs and PwC quality standards.
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Act as the primary L&D contact for client stakeholders, building strong relationships and providing expert guidance on people’s development.
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Conduct training needs analysis for business units, with a focus on KSA government clients and regulatory requirements.
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Oversee the implementation, optimization, and reporting of learning management systems (LMS), with a preference for experience in SAP SuccessFactors (SAP SF) or similar platforms.
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Advise clients on new training solutions and market trends, ensuring programs address competency gaps and deliver measurable ROI.
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Develop progress reports and dashboards, and present outcomes to both internal and client leadership.
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Ensure compliance with contractual obligations, manage budgets, and drive continuous improvement in L&D delivery.
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Travel regularly to Riyadh and client sites as required.
Client Relationship Management: Act as the primary point of contact for multiple clients, managing expectations, understanding their unique L&D needs, and providing strategic advisory services.
Program Delivery & Management: Oversee the end-to-end delivery of L&D solutions, including needs assessment, instructional design, content development, and program evaluation.
Platform Management: Manage and optimize the use of various Learning Management Systems (LMS) and platforms for content delivery, including popular systems within KSA.
Content Curation & Localization: Ensure that learning content is culturally relevant, localized for the KSA market (including full Arabic language support), and compliant with local regulations like the Saudi Personal Data Protection Law.
Stakeholder Engagement: Collaborate with senior stakeholders, including C-suite executives and government officials, to align L&D initiatives with business objectives.
Team Leadership: Lead and mentor a team of L&D consultants and specialists, ensuring high-quality delivery and professional development.
Quality Assurance & Reporting: Implement robust analytics and reporting mechanisms to track program effectiveness, measure ROI, and provide data-driven insights to clients.
Business Development Support: Assist in identifying new opportunities for L&D services within existing client accounts and supporting bid processes for new engagements.
Preferred Experience & Skills
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Proven experience in L&D management within a Managed Services or consulting environment.
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Strong background working with KSA government clients and familiarity with government systems and protocols.
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Hands-on experience with LMS platforms, especially SAP SuccessFactors (SAP SF), SAP Litmos, Oracle Learn and local platforms.
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Excellent stakeholder management, communication, and presentation skills.
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Ability to manage multiple projects and client relationships simultaneously.
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Proficient in English; Arabic is an advantage.
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Proficient Arabic: Highly desirable and a significant advantage for navigating KSA government systems, communicating effectively with local authorities, and managing Arabic-speaking client stakeholders.
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Proficient English: Essential, required for all internal communications, client reporting, and firm documentation.
Required Language Skills:
Proficient in written and spoken English. Arabic is a plus
Minimum Education and Specific Qualification:
Bachelor’s degree (Master’s preferred) in Human Resources, Education, Business Administration, or related field
Minimum years experience required
- Minimum 7 years in L&D, with at least 3 years in a managerial or leadership role.
Additional application instructions
Riyadh – Ad-hoc travel to the MS delivery Centre hub in Khobar
Other skill sets: Quality Management, Accepting Feedback, Data Quality, Quality Assurance Investigations, Quality Control Procedures Development, Quality Assurance Metrics, Learning Agility, Empathy, Corrective Actions, Teamwork, Quality Assurance Process Design, Compliance Review, Strategic Questioning, Quality Assurance Troubleshooting, Quality Standards Implementation, Complaint Management, Intellectual Curiosity, Process Documentation, Analytical Thinking, Contract Review, Quality Control Guidelines, Legal Document Review, Emotional Regulation, Service Level Management, Quality Assurance Process Management, Active Listening, Embracing Change, Relationship Building, Managed Services, Quality Assurance Process Evaluation, Inclusion, Customer Due Diligence, Service Management, Business Process Outsourcing, Well Being, Communication, Professional Courage, Claims Performance Management, Creativity, Compliance Auditing, Delivery Excellence, Data Quality Assessment, Service Excellence, Coaching and Feedback, Customer Handling, Data Entry, Self-Awareness, Reviewing and Verifying Financial Documents, Optimism, Customer Data Management (CDM).
About PwC Middle East
At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services. Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.
