L&D Delivery Manager – Managed Services

With offices in 152 countries and nearly 328,000 professionals, we are one of the world’s leading professional services networks, helping organisations and individuals create lasting value through Assurance, Tax and Advisory services. For over 40 years, we have contributed to the Middle East’s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region’s future.  

Internal Firm Services (IFS) is the trusted foundation of PwC, delivering innovative managed services and operational capabilities that enable our clients’ evolving needs. A career in IFS offers diverse opportunities across Human Capital, Finance, Technology, Clients & Markets, Marketing & Communications, Risk & Quality, Partner Development, Office Management, and Managed Services. We don’t just support the business—we shape it, driving strategies and initiatives that power growth and transformation across PwC Middle East. 

Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems.

As a L&D Delivery Manager , you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.

The L&D Delivery Manager is a client-facing leadership role within PwC Managed Services, responsible for designing, delivering, and continuously improving learning and development programs for multiple clients, including government entities in KSA. The role requires frequent travel to Riyadh and close collaboration with client stakeholders to ensure high-impact, tailored L&D solutions.  

Responsibilities include but are not limited to:  

• Daily tasks and delivery expectation  
• Lead the end-to-end delivery of L&D programs for multiple Managed Services clients, ensuring alignment with client needs and PwC quality standards. 
• Act as the primary L&D contact for client stakeholders, building strong relationships and providing expert guidance on people’s development. 
• Conduct training needs analysis for business units, with a focus on KSA government clients and regulatory requirements. 
• Oversee the implementation, optimization, and reporting of learning management systems (LMS), with a preference for experience in SAP SuccessFactors (SAP SF) or similar platforms. 
• Advise clients on new training solutions and market trends, ensuring programs address competency gaps and deliver measurable ROI. 
• Develop progress reports and dashboards, and present outcomes to both internal and client leadership. 
• Ensure compliance with contractual obligations, manage budgets, and drive continuous improvement in L&D delivery. 
• Travel regularly to Riyadh and client sites as required. 
• Client Relationship Management: Act as the primary point of contact for multiple clients, managing expectations, understanding their unique L&D needs, and providing strategic advisory services. 
• Program Delivery & Management: Oversee the end-to-end delivery of L&D solutions, including needs assessment, instructional design, content development, and program evaluation. 
• Platform Management: Manage and optimize the use of various Learning Management Systems (LMS) and platforms for content delivery, including popular systems within KSA. 
• Content Curation & Localization: Ensure that learning content is culturally relevant, localized for the KSA market (including full Arabic language support), and compliant with local regulations like the Saudi Personal Data Protection Law. 
• Stakeholder Engagement: Collaborate with senior stakeholders, including C-suite executives and government officials, to align L&D initiatives with business objectives. 
• Team Leadership: Lead and mentor a team of L&D consultants and specialists, ensuring high-quality delivery and professional development. 
• Quality Assurance & Reporting: Implement robust analytics and reporting mechanisms to track program effectiveness, measure ROI, and provide data-driven insights to clients. 
• Business Development Support: Assist in identifying new opportunities for L&D services within existing client accounts and supporting bid processes for new engagements. 

• Proven experience in L&D management within a Managed Services or consulting environment. 
• Strong background working with KSA government clients and familiarity with government systems and protocols. 
• Hands-on experience with LMS platforms, especially SAP SuccessFactors (SAP SF), SAP Litmos, Oracle Learn and local platforms. 
• Excellent stakeholder management, communication, and presentation skills. 
• Ability to manage multiple projects and client relationships simultaneously. 
• Proficient in English; Arabic is an advantage. 
• Proficient Arabic: Highly desirable and a significant advantage for navigating KSA government systems, communicating effectively with local authorities, and managing Arabic-speaking client stakeholders. 
• Proficient English: Essential, required for all internal communications, client reporting, and firm documentation. 
• Years of Experience:  
• Minimum 10 years in L&D, with at least 3 years in a managerial or leadership role. 
• Designations & Certifications  
• Bachelor’s degree (master’s preferred) in Human Resources, Education, Business Administration, or related field 
•  
• Soft Skills:  
• Communicate with impact   
• Project management  
• Results driven  
• Agility to adapt to changing requirements 
• Language Skills: Proficient in written and spoken English & Arabic. 
• Travel Requirements: Your flexibility to travel 100% of the time within KSA. This means we may require you to work away from your base office location on a regular basis and frequent overnight stays may be required. Where possible, we will take your preferences into account and strike a balance between meeting your career development/personal needs and those of the business and our clients.    

At PwC Midde East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.  

At PwC Middle East, you’ll find more than just a job – you’ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You’ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here. Discover more about Life at PwC Middle East.