IT Support Engineer, Operations, IT, & Support Engineering

DESCRIPTION

Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon Global IT Support! We’re looking for people who strive to “Work Hard. Have Fun. Make History.”

IT Support Engineers work with Amazon teams to provide and support the IT equipment and services they need. We treat Amazon employees as our customers and provide timely, accurate, and professional support. A successful IT Support Engineer II excels in a fast-paced, team environment and possesses excellent communication skills. They have a high degree of technical aptitude over a large scope of IT software, hardware, and networking disciplines.

As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions. You are able to manage large projects with minimal guidance that affect multiple locations in a region. You are able to resolve customer issues in time of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts.

Key job responsibilities
Responsibilities include, but are not limited to
– Troubleshoot difficult IT problems without SOPs
– Plan and coordinate CMs and CM templates.
– Collaborate with internal teams or vendors to execute projects.
– Lead continuous improvement efforts.
– Audit the quality of work performed and provide constructive feedback when necessary.
– Automate manual tasks; create/improve small tools that help make team operations more efficient.
– Be the first point of escalation.
– Participate in hiring, training and development of others.
– High attention to detail and capable of managing multiple priorities simultaneously.
– On-call for high-severity issues outside standard hours.
– Work with the team onsite in our corporate offices Monday-Friday.
– Ability to travel up to 30%.
BASIC QUALIFICATIONS

– Bachelor’s degree in IT, computer science or equivalent
– 4+ years of Microsoft administration, Linux administration, or Cisco IOS (CLI) experience
– 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
– 4+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
– 4+ years of troubleshooting in a multi-user high availability environment experience
– 4+ years of PC repair, troubleshooting, deployment and liquidation experience
– 3+ years of IT client, server, and network service delivery experience
– Excellent written and verbal communication skills
PREFERRED QUALIFICATIONS

– Experience driving IT projects to completion with little supervision
– Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting
– Experience supporting video conference and teleconference equipment
– CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
– Ability to manage high priority projects and explain complex IT concepts in simple terms

BASIC QUALIFICATIONS

– 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
– 2+ years of troubleshooting in a multi-user high availability environment experience
– 2+ years of PC repair, troubleshooting, deployment and liquidation experience
– 1+ years of IT client, server, and network service delivery experience
– 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
– 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
– 2+ years of supporting and maintaining a corporate network environment experience
– High school or equivalent diploma

PREFERRED QUALIFICATIONS

– 2+ years of computer networking experience
– Experience supporting video conference and teleconference equipment

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.