Overview
Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.
Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.
With offices in 152 countries and nearly 328,000 professionals, we are one of the world’s leading professional services networks, helping organisations and individuals create lasting value through Assurance, Tax and Advisory services. For over 40 years, we have contributed to the Middle East’s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region’s future.
Internal Firm Services (IFS) is the trusted foundation of PwC, delivering innovative managed services and operational capabilities that enable our clients’ evolving needs. A career in IFS offers diverse opportunities across Human Capital, Finance, Technology, Clients & Markets, Marketing & Communications, Risk & Quality, Partner Development, Office Management, and Managed Services. We don’t just support the business—we shape it, driving strategies and initiatives that power growth and transformation across PwC Middle East.
Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems.
As an HR Operations/Admin Manager, you will work within a team of problem solvers to address complex business needs from strategy to execution. This client‑facing leadership role oversees the delivery of HR operational services in a managed services environment, ensuring efficient, consistent, and high‑quality execution across multiple clients. You will manage daily HR operations, enforce HR policies and procedures aligned with internal standards and client expectations, and ensure full compliance with applicable labor laws. By maintaining operational excellence and a structured service-oriented environment, the HR Operations/Admin Manager enhances service effectiveness, strengthens operational stability, and supports overall client satisfaction.
Daily Tasks & Delivery Expectations
HR Operations Oversight
- Manage day‑to‑day HR operations across the employee lifecycle, ensuring accurate, compliant, and timely delivery.
- Oversee onboarding/offboarding aligned with local labor regulations and client‑specific requirements.
- Ensure workflows, procedures, SLAs, and service standards are executed effectively and compliantly.
Compliance & Governance
- Ensure adherence to labor laws and client regulatory requirements, providing guidance to teams and stakeholders.
- Maintain complete, accurate, and audit‑ready HR records and documentation.
- Implement and uphold policies, systems, and procedures that support efficient, compliant operations.
- Lead compliance reporting, governance reviews, risk identification, and mitigation planning.
Employee Services & Experience
- Oversee delivery of high‑quality employee services and timely issue resolution.
- Drive a positive employee experience through efficient, transparent, and user‑friendly processes.
- Embed a service excellence culture that balances employee‑centricity with operational requirements.
Continuous Improvement & Efficiency
- Lead continuous improvement initiatives, identifying opportunities to streamline processes and enhance efficiency.
- Support standardization of procedures, controls, and quality frameworks promoting consistency and accuracy.
HR Systems, Data & Reporting
- Develop and enhance HR dashboards to provide real‑time performance visibility.
- Monitor and report on SLAs, KPIs, and operational metrics, identifying service gaps and improvement areas.
- Use digital tools and automation to strengthen reporting accuracy and operational insights.
Leadership & Stakeholder Management
- Lead and support teams across multiple engagements, fostering accountability, collaboration, and continuous improvement.
- Build strong client relationships, acting as a trusted operational partner.
- Manage escalation channels, ensuring timely issue resolution and preventing recurrence.
- Ensure alignment with managed services frameworks, SLAs, compliance requirements, and ongoing service enhancements.
- Deep understanding of local labor laws and regulatory requirements, with the ability to interpret, apply, and guide teams on compliance obligations.
- Expertise in HRIS governance and data management, including oversight of system workflows, data quality frameworks, role permissions, and ensuring system integrity
- Capability to design, optimize, and standardize HR processes, identifying inefficiencies, implementing automation opportunities, and driving continuous improvement initiatives to enhance scalability and operational excellence.
Advanced proficiency in HR analytics and performance reporting, including the ability to develop and interpret dashboards, analyze operational metrics, track SLA performance, and use data to drive operational and strategic decisions.
Expected Competencies
- Strategic Communication & Executive Presence
- Client Partnership & Relationship Management
- Problem Solving & Continuous Improvement
- Operational Excellence & Quality Focus
- Collaboration & Cross‑Functional Leadership
- Change Agility & Adaptability
- Accountability, Reliability & Outcome Orientation
Years of Experience:
Minimum 7 years in HR Operations, with at least 2–3 years in a managerial or leadership role.
Designations & Certifications:
Bachelor’s degree (Master’s preferred) in Human Resources, Education, Business Administration, or related field.
Soft Skills:
Employee Advocacy & Fairness
Effective Communication
Problem‑Solving & Continuous Improvement Mindset
Attention to Detail & Quality Focus
Collaboration & Relationship Management
Service Orientation & Empathy
Accountability & Reliability
Language Skills:
Proficient in written and spoken English; Arabic is a plus.
Travel Requirements:
Flexibility to travel 100% within KSA. This may require working away from the base office and frequent overnight stays. Efforts will be made to balance personal needs, career development, and business/client requirements.
At PwC Midde East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.
At PwC Middle East, you’ll find more than just a job – you’ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You’ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here. Discover more about Life at PwC Middle East.
About PwC Middle East
At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services. Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.
