Overview

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Manager

Job Description & Summary

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.

The Talent Acquisition Manager will be expected to develop and execute the Managed Services recruitment strategy & manage all recruitment activities for PwC ME’s Managed Services business. 

Roles and Responsibilities: 

Daily tasks and delivery expectation 

Talent Acquisition & Onboarding: 
• Manage the end-to-end recruitment cycle: job postings, sourcing, interviewing, selection, offers, and hiring. 
• Partner with hiring managers to understand workforce needs and deliver timely staffing solutions. 
• Conduct onboarding and orientation programs ensuring smooth integration of new hires. 
• Build a pipeline of qualified candidates through proactive sourcing and networking. 
 
HR Operations: 
• Maintain employee records in compliance with company policy and Saudi labor regulations. 
• Administer leave management, benefits, and HRIS updates. 
• Ensure compliance with government platforms (GOSI, Qiwa, Mudad, Nitaqat) and support Saudization initiatives. 
• Assist in drafting, reviewing, and updating HR policies and procedures. 
 
Employee Relations & Support: 
• Act as the first point of contact for employee HR inquiries. 
• Support performance review processes and employee engagement activities. 
• Assist with resolving day-to-day HR issues in a professional and confidential manner. 
• Support HR projects and initiatives as required by management 

Expected Skills: 

Specific learned abilities or technical skills

• Strong knowledge of Saudi labor law and HR compliance requirements. 

Proven experience in recruitment, onboarding, and HR operations. 
• Excellent communication and interpersonal skills. 
• Strong organizational skills with the ability to manage multiple priorities. 
• Proficiency in MS Office and familiarity with HR systems/HRIS. 

Preferable 

involvement in managing performance management, talent development processes 

Expected Competencies: 

Values, behaviors & attitude

  • Communicate with impact  

  • Project management 

  • Results driven 

  • Agility to adapt to changing requirements

Required Language Skills: 

Proficient in written and spoken English. Arabic. 

Minimum Education and Specific Qualification: 

Bachelor’s degree in human resources, Business Administration, or related field. 
 

 

Minimum years experience required

  • 5-10 years of experience in HR generalist or talent acquisition roles, preferably in Saudi Arabia. 
     

Additional application instructions

  • NA

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Coaching and Feedback, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 25 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

Tagged as:

About PwC Middle East

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services. Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.