Overview

Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.

Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.

The Talent Acquisition Manager will be expected to develop and execute the Managed Services recruitment strategy & manage all recruitment activities for PwC ME’s Managed Services business. 

Roles and Responsibilities: 

Daily tasks and delivery expectation 

Talent Acquisition & Onboarding: 
• Manage the end-to-end recruitment cycle: job postings, sourcing, interviewing, selection, offers, and hiring. 
• Partner with hiring managers to understand workforce needs and deliver timely staffing solutions. 
• Conduct onboarding and orientation programs ensuring smooth integration of new hires. 
• Build a pipeline of qualified candidates through proactive sourcing and networking. 
 
HR Operations: 
• Maintain employee records in compliance with company policy and Saudi labor regulations. 
• Administer leave management, benefits, and HRIS updates. 
• Ensure compliance with government platforms (GOSI, Qiwa, Mudad, Nitaqat) and support Saudization initiatives. 
• Assist in drafting, reviewing, and updating HR policies and procedures. 
 
Employee Relations & Support: 
• Act as the first point of contact for employee HR inquiries. 
• Support performance review processes and employee engagement activities. 
• Assist with resolving day-to-day HR issues in a professional and confidential manner. 
• Support HR projects and initiatives as required by management 

Expected Skills: 

Specific learned abilities or technical skills

• Strong knowledge of Saudi labor law and HR compliance requirements. 

Proven experience in recruitment, onboarding, and HR operations. 
• Excellent communication and interpersonal skills. 
• Strong organizational skills with the ability to manage multiple priorities. 
• Proficiency in MS Office and familiarity with HR systems/HRIS. 

Preferable 

involvement in managing performance management, talent development processes 

Expected Competencies: 

Values, behaviors & attitude

  • Communicate with impact  

  • Project management 

  • Results driven 

  • Agility to adapt to changing requirements

Required Language Skills: 

Proficient in written and spoken English. Arabic. 

Minimum Education and Specific Qualification: 

Bachelor’s degree in human resources, Business Administration, or related field. 
 

 

Minimum years experience required

  • 5-10 years of experience in HR generalist or talent acquisition roles, preferably in Saudi Arabia. 
     

Additional application instructions

  • NA

Other skill sets: Quality Control Procedures Development, Learning Agility, Quality Assurance Investigations, Quality Assurance Metrics, Data Quality, Accepting Feedback, Quality Management, Customer Data Management (CDM), Optimism, Reviewing and Verifying Financial Documents, Self-Awareness, Data Entry, Customer Handling, Coaching and Feedback, Service Excellence, Data Quality Assessment, Delivery Excellence, Compliance Auditing, Creativity, Claims Performance Management, Professional Courage, Communication, Well Being, Business Process Outsourcing, Service Management, Customer Due Diligence, Inclusion, Quality Assurance Process Evaluation, Managed Services, Relationship Building, Embracing Change, Active Listening, Quality Assurance Process Management, Service Level Management, Emotional Regulation, Legal Document Review, Quality Control Guidelines, Contract Review, Analytical Thinking, Process Documentation, Compliance Review, Intellectual Curiosity, Quality Assurance Process Design, Complaint Management, Teamwork, Corrective Actions, Quality Standards Implementation, Empathy, Quality Assurance Troubleshooting, Strategic Questioning.

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About PwC Middle East

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services. Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.