Overview
Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.
Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.
With offices in 152 countries and nearly 328,000 professionals, we are one of the world’s leading professional services networks, helping organisations and individuals create lasting value through Assurance, Tax and Advisory services. For over 40 years, we have contributed to the Middle East’s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region’s future.
Internal Firm Services (IFS) is the trusted foundation of PwC, delivering innovative managed services and operational capabilities that enable our clients’ evolving needs. A career in IFS offers diverse opportunities across Human Capital, Finance, Technology, Clients & Markets, Marketing & Communications, Risk & Quality, Partner Development, Office Management, and Managed Services. We don’t just support the business—we shape it, driving strategies and initiatives that power growth and transformation across PwC Middle East.
Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems.
As the HC Transformation Manager you will drive the modernization of HR by redesigning policies, processes, and service delivery models, while embedding digital, AI, and automation solutions into the HR function. The role focuses on assessing current practices, identifying transformation opportunities, and leading initiatives that enhance efficiency, elevate employee experience, and align HR with future workforce and organizational needs. By bridging HR strategy with technology enablement, the role ensures successful execution of digital HR programs and supports the shift toward a scalable, data‑driven, and innovative HR operating model
Responsibilities include but are not limited to:
Drive HR Digital, AI & Automation Transformation
- Lead the adoption and integration of digital HR technologies, AI tools, and automation solutions across HR processes to enhance efficiency and user experience.
- Evaluate emerging HR tech trends and identify their applicability to the organization’s HR operating model.
Assess & Redesign HR Policies, Processes & Operating Models
- Review existing HR policies, workflows, and service delivery models; identify gaps and redesign them for standardization, simplicity, and digital enablement.
- Develop future-state HR process maps, governance frameworks, and transformation roadmaps.
Lead HR Transformation Programs & Initiatives
- Plan and execute HR transformation initiatives end-to-end, ensuring alignment with organizational priorities and business strategy.
- Coordinate project timelines, resources, risks, and deliverables, providing regular updates to stakeholders.
Partner With Cross-Functional Teams
- Work closely with cross functional teams to ensure seamless implementation of digital HR solutions and integrated workflows.
- Collaborate with technology partners for system enhancements, automations, and pilots of AI‑enabled HR tools.
Manage HR Systems, Data & Analytics Enablement
- Support the design, enhancement, and rollout of HRIS modules, digital workers, and self-service platforms.
- Use data analytics and HR metrics to evaluate transformation impact, identify opportunities, and guide data-driven decision-making.
Change Management & Stakeholder Engagement
- Lead change management activities to ensure successful adoption of new HR policies, systems, and digital tools.
- Prepare communications, briefing materials, and training content to support workforce readiness and minimize resistance. ·
Ensure Transformation Governance & Compliance
- Establish and maintain governance structures to oversee transformation programs, ensuring adherence to timelines, quality standards, and compliance requirements.
- Ensure digital HR initiatives comply with data protection, cybersecurity, and regulatory frameworks.
Build HR Capability & Future-Ready Skills
- Support capability‑building efforts across HR teams, including upskilling on digital tools, automation, and data analytics.
- Promote a culture of continuous improvement and digital innovation across the HR function.
- HR Process Design & Operating Model Expertise
- HR Systems & Platform Knowledge
- Data Analytics & Insight Generation
- Automation & Workflow Enablement
- Change Management & Digital Adoption
- Technology-Driven Project Delivery
- Change Leadership & Adaptability
- Collaboration & Relationship Management
- Analytical & Evidence-Based Decision Making
- Strategic & Future-Focused Mindset
- Innovation, Curiosity & Continuous Improvement ·
- Employee-Centric Orientation
Specific Qualification:Organizational Development or related field Or master’s degree in digital Transformation / Digital Business / Innovation Management is preferrable.
- Years of Experience: Minimum 7 years progressive experience in Human Resources, with at least 3 years specifically focused on HR transformation, HR process redesign, digital HR, or organizational development.
- Education: Bachelor’s degree in human resources, Business Administration
Soft Skills
- Communicate with impact
- Project management
- Results driven
- Agility to adapt to changing requirements
- Language Skills: Proficient in both written and spoken English and Arabic
At PwC Midde East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.
At PwC Middle East, you’ll find more than just a job – you’ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You’ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here. Discover more about Life at PwC Middle East.
About PwC Middle East
At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services. Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.
