Contracts & Claims Director

Overview

Job ID: 14106

Sector:

Projects

Location: NEOM, Saudi Arabia

COMPANY OVERVIEW

NEOM is an accelerator of human progress and a vision of what a new future might look like. A region in northwest Saudi Arabia on the Red Sea, NEOM is being built from the ground up to include hyperconnected, cognitive cities, ports, next-generation infrastructure and industries, enterprise zones, research centers, sports and entertainment venues and tourist destinations.

As a destination, it will be a home for people who dream big and want to be part of building a new model for exceptional liveability, creating thriving businesses and reinventing environmental conservation.

As a workplace, it is a place for people who share our core values of care, curiosity, diversity, passion, respect, and becoming a catalyst for change.

Are you ready to help NEOM find solutions to the world’s most pressing challenges? Are you prepared to create a lasting legacy that benefits generations to come? Then we want to hear from you!

 

ROLE OVERVIEW

The Contracts & Claims Director will be responsible for overseeing claims management and contract administration across the Trojena Projects. This role requires a strong communicator and strategic thinker who can navigate complex contractual issues while building solid relationships with internal and external stakeholders. You will play a critical role in identifying, managing, and resolving claims, ensuring that all contractual obligations are met while protecting the interests of NEOM.

You will collaborate closely with project leaders and teams to ensure effective claims management strategies are in place and that any potential disputes are addressed proactively. Your extensive experience in construction, engineering, or infrastructure will enable you to understand the nuances of contracts and claims, facilitating effective resolution strategies that align with NEOM’s goals.

KEY ACCOUNTABILITIES & RESPONSIBILITIES

• Oversee and manage all aspects of claims management for Trojena Projects.
• Develop and implement strategies for the effective resolution of claims, minimizing financial and reputational impact.
• Mentor and train project teams on claims awareness and management best practices.
• Conduct regular reviews of contracts to ensure compliance and identify potential claims.
• Facilitate negotiations with stakeholders to settle disputes amicably and efficiently.
• Prepare and present claims reports to key stakeholders, ensuring transparency and effective communication.
• Collaborate with legal and risk teams to align on claims strategy and resolution processes.
• Manage the contracts team to ensure cohesive integration with project delivery and governance frameworks.
• Act as a liaison between project teams and senior management on claims-related matters.
• Ensure compliance with relevant international standards and regulations regarding contracts and claims.

Attributes: Diligent, reliable, attentive, team player, patient, confident, customer focused, results driven, approachable, analytical, diplomatic, and a mature leader with integrity.

EXPERIENCE & QUALIFICATIONS

Knowledge, Skills, and Experience

• Strong communication skills with the ability to engage with multiple levels of management.
• Minimum of 10 years of proven experience in the contracting industry with direct experience in claims management.
• Expertise in contractual negotiations, dispute resolution, and claims analysis.
• Understanding of all project stages from feasibility to handover, including procurement, contractual, and reputational aspects.
• Proficiency with industry-standard software for contract and claims management.
• Excellent command of the English language.

 

Qualifications

• Degree in Engineering, Construction, or Management (preferred).
• Significant experience in large, complex project claims management.
• Familiarity with international contract standards and best practices.

 

NEOM is committed to attracting and retaining the highest caliber of employees to support NEOM’s vision, mission and strategy. NEOM sources the best candidates based on fit for the role and searches local and global markets to identify talent.

NEOM is an equal opportunities employer. All qualified applicants will receive consideration for employment without regard to gender, disability, age, or any other form of discrimination/other characteristic protected by applicable local laws, regulations and ordinances.

As part of our recruitment process, NEOM will undertake reference checks to confirm suitability for the role. All offers of employment are subject to references, evidence of all qualifications and awards, and other background checks being satisfactorily completed. Additionally, all offers are subject to the candidate being able to successfully obtain a work visa to enter and work in the Kingdom of Saudi Arabia.

This job description is not an exhaustive list of duties and responsibilities. The employee may be required to perform additional job-related tasks and duties as assigned. To meet NEOM’s objectives and business needs, the work location is subject to change. Non office-based roles involve outdoor activities. Candidates should be prepared to work outdoors and on construction sites as part of their job responsibilities.

NEOM uses artificial intelligence as part of its recruitment process to assist and enhance efficiency. However, all final hiring decisions are made by human recruiters, ensuring that NEOM’s employment process remains fair and transparent.

The actions of our team should always support the NEOM Values

Learn more about NEOM’s Values