Commercial & Customer Solutions Specialist

NEOM is an accelerator of human progress and a vision of what a new future might look like. A region in northwest Saudi Arabia on the Red Sea, NEOM is being built from the ground up to include hyperconnected, cognitive cities, ports, next-generation infrastructure and industries, enterprise zones, research centers, sports and entertainment venues and tourist destinations.

As a destination, it will be a home for people who dream big and want to be part of building a new model for exceptional livability, creating thriving businesses and reinventing environmental conservation.

As a workplace, it is a place for people who share our core values of care, curiosity, diversity, passion, respect, and becoming a catalyst for change.

Are you ready to help NEOM find solutions to the world’s most pressing challenges? Are you prepared to create a lasting legacy that benefits generations to come? Then we want to hear from you!

ROLE OVERVIEW

The Commercial & Customer Solutions Specialist you’ll play a vital role in ensuring the smooth operation of the Port of NEOM by providing excellent customer service and support to our logistics partners. You’ll work closely with the Customer Solutions team to optimize processes, improve safety, and enhance overall customer satisfaction.

REQUIREMENTS SUMMARY

• Knowledge of data analysis and reporting tools.
• Capability to identify inefficiencies and areas of improvement in existing processes.
• Excellent communication and interpersonal skills, with the ability to engage effectively with a wide range of stakeholders.
• High attention to details to ensure the processes are optimized.
• Ability to build and sustain strong relationships with internal and external stakeholders.
• Flexibility to adjust engagement strategies based on changing circumstances or feedback.
• Ability to lead and influence others to achieve desired outcomes.

ROLE COMPETENCIES & ACTIVITIES

The Commercial & Customer Solutions Specialist responsibilities will include, but not be limited to:
 

• Build relationships: Work with different teams within the company to ensure everyone is working towards the same goals.
• Stay informed: Communicate with people outside the company to learn about new things happening in the port industry.
• Be an expert: expert on supply chain, heavy lift and external transport management matters, providing guidance and support to internal and external stakeholders as needed.
• Track progress: Make sure projects related to the Port of Neom are going smoothly.
• Improve processes: Help find ways to make the port work better and talk to customers about their experiences.
• Support others: Assist the team with decision-making, communication, and special requests.
• Ensure safety: Make sure everything we do follows rules and regulations.
• Connect with others: Point of contact: customers, transportation companies, and other important people.
• Plan; Help the team think about how to handle cargo in the future and give advice to other departments.

Culture and Values

• Embrace NEOM’s culture and Values https://www.neom.com/en-us/about.
• Act with honesty and integrity by following best practices, and upholding the robust standards and expectations set out in NEOM’s Code of Conduct.
• Maintain fair, ethical and professional work practices in accordance with NEOM’s Values and Code of Conduct.

Adhere to NEOM’s Policies, procedures, and controls to ensure compliance with rules.

EXPERIENCE & QUALIFICATIONS

Knowledge, Skills and Experience

• 3+ years of experience in relavent field.
• Experience working on projects and leading teams.
• Knowledge of port operations, logistics, and shipping.
• Experience handling heavy cargo.
• Strong problem-solving and decision-making skills.
• Good communication and teamwork skills.
• Ability to work well in a fast-paced environment.

Qualifications

• Bachelor’s degree in engineering, Supply Chain Management, Logistics, Business Administration, or a related field; advanced degree preferred.