Country Manager – On the Road Operations leader

Description

Job description

The On The Road (OTR) Operations leaders is a pivotal role which maximizes OTR operations and experience. Excellent at leveraging operational and stakeholder relationships, they are the custodian of on road experience at station level, creating a ‘win-win’ culture between Operations and the DSPs. ( Delivery Service Partner)

Key job responsibilities
•Working with OTR safety and site operations to deliver Regional safety metrics
•Lead OTR team to deliver performance improvement across the region and provide RLT weekly visibility, including solutions
•Deliver Regional WBR for on-road performance (DSP scorecard / OTR Scorecard)
•Lead improvement activities in key priority areas for the Region
•Create sustainable business practices that create a ‘win-win’ culture between Operations and DSPs
•Ensure a best-in-class dispatch and on road experience at site level
•Be the voice of the DSP within the operational region
•Working with site operations, ACES (Amazon Customer Excellence System) and CO (Central Operations )ensure routing efficiency and best practice is followed to improve CPP (Cost Per Package)
•Owns, delivers and executes the regional capacity plans and solves as required
•Execution of Peak readiness tasks
•Plan Regional network changes (PCD ( Planned Cycle Down), mech changes, launches)
•Coordinate OTR ACES and OTR Safety projects across the Region
•Dotted-line leadership of the Regional AMDO and SMDO Community

A day in the life
The OTR Operations leader defines the medium-term OTR strategy, leading and influencing both internal and external stakeholders. They partner with Senior Regional Managers, supporting the execution of OTR Safety, Capacity, Quality and Experience within that Area. They further partner with Delivery Partner Managers, OTR ACES and Community teams to implement Network wide best practice. The role is field based with regular travel required across country.

About the team
This is an exciting and unique opportunity to lead the OTR team in KSA, as part of the wider AMET ( Africa, Middle East, and Turkey )org organization. This is a highly autonomous area in which an individual with a passion for on road operations can thrive.
Basic qualifications

– Bachelor’s Degree or relevant industry experience
– Strong interpersonal skills
– Tenacity to develop ideas independently considering multiple stakeholders and requirements.
– Strong written and verbal communication skills to support influencing and presenting new ideas to multiple managerial levels within AMZL ( Amazon Logistics ) and DSP. Analytical with excellent problem solving skills to improve current processes.
– Proficient in Excel
Preferred qualifications

– Experience of Supplier or Commercial Account Management Strategy
– Proven track record of delivering results in large, cross-functional initiatives.
– Understanding of continuous improvement techniques to drive change. · Demonstrated ability to manage multiple complex projects and competing priorities simultaneously
– Self-motivated and able to work in a self-directed environment.
– Ability to work with a team in a fast paced environment

7+ years of work experience is expected of the role .

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Basic Qualifications

– 3+ years of employee and performance management experience
– Bachelor’s degree or equivalent, or 3+ years of Amazon (blue badge/FTE) experience
– Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

– 3+ years of performance metrics, process improvement or lean techniques experience
– 7+ years of people management, or 3+ years of people management experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.