Overview

Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.

Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.

The Human Capital Operations Manager is responsible for overseeing and optimizing the day-to-day HR operations across multiple regions. This role ensures consistent execution of HR processes, compliance with company policies and labor laws, and delivery of efficient, high-quality HR services. The position manages a team of six Associates to support organizational goals related to employee life cycle management, data accuracy, and service excellence.

Key Responsibilities

1. HR Operations Management

  • Oversee end-to-end HR operations across three regions, ensuring standardized processes and compliance with policies.
  • Manage HR administration, including employee records, contracts, benefits, payroll coordination, and HR systems.
  • Ensure timely and accurate execution of employee onboarding, offboarding, transfers, and status changes.
  • Monitor and improve HR operational KPIs (e.g., turnaround time, accuracy, employee satisfaction).

2. Team Leadership & Development

  • Lead, coach, and develop a team of six HR associates across different regions.
  • Foster a collaborative and service-oriented culture within the HR operations team.
  • Conduct regular performance reviews and identify team development needs.

3. Process Improvement & Standardization

  • Drive continuous improvement initiatives to enhance HR service delivery and process efficiency.
  • Support implementing automation or digitalization opportunities in HR operations.
  • Maintain and update standard operating procedures (SOPs) ensuring it is followed across regions.

4. Compliance & Governance

  • Ensure HR practices comply with local labor laws, company policies, and regulatory requirements.
  • Support internal and external audits and maintain proper documentation for all HR processes.
  • Mitigate risks related to data privacy, employee records, and HR transactions.

5. HR Systems & Reporting

  • Oversee the accuracy and integrity of HR data in the HRIS.
  • Working with relevant stakeholders to enhance system functionality and user experience.

Qualifications & Experience

  • Education: Bachelor’s degree in human resources, Business Administration, or a related field.
  • Experience: Minimum of 6 – 8 years of HR experience, with at least 2 years in HR operations management.
  • Regional Experience: Proven experience managing HR operations across multiple regions or branches.

Skills & Competencies:

  • Strong interpersonal and people management skills.
  • In-depth knowledge of labor laws and HR policies.
  • Excellent problem-solving, and communication skills.
  • Experience with HRIS systems (e.g., SAP, Oracle, Workday).
  • Strong project management and process improvement capabilities.

Key Success Indicators

  • Consistent HR service delivery across regions.
  • Improved HR operational efficiency and accuracy.
  • High employee and stakeholder satisfaction.
  • Compliance with audit and legal requirements.
  • Development and engagement of the HR operations team.

Other skill sets: Optimism, Professional Courage, Learning Agility, Human Resources (HR) Metrics, Process Improvement, Human Resources Assistance, Human Resources (HR) Shared Services, Process Documentation, Employee Relations, Analytical Thinking, Relationship Building, Human Resources (HR) Policies, Accepting Feedback, Empathy, Teamwork, Documentation Administration, Service Excellence, HR Software, Employee Engagement Strategies, Communication, Confidential Information Handling, Strategic Questioning, Self-Awareness, Embracing Change, Coaching and Feedback, Employee Data Management, Inclusion, Creativity, Active Listening, Well Being, Emotional Regulation, Conflict Resolution, Intellectual Curiosity, Employee Life Cycle, Coordinating Staff, Human Resources Management (HRM), Stakeholder Communications, Human Resources (HR) Service Delivery, Employee Terminations, Data Quality, Labor Laws.

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About PwC Middle East

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services. Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.