Director Of Rooms – Ritz Carlton Amaala, Saudi Arabia

Born of desert dunes and guarded by the Red Sea, The Ritz-Carlton, AMAALA redefines coastal luxury at the edge of Triple Bay. With 390 guestrooms, 80% facing shimmering waters and the remainder gazing over the Marina Village and Hijaz mountains, this opulent retreat offers sanctuary under the sky.

Guests will enjoy multiple sunset-view restaurants, a signature spa, adults-only and family pools, a fitness pavilion, and event venues for up to 1,500. Here, luxury meets legacy, crafted for those seeking calm, connection, and coastal wonder.

JOB SUMMARY

Functions as the strategic business leader of the property’s Rooms division. Responsible for planning, developing, implementing, and evaluating the quality of the property’s rooms operations. Works with direct reports to execute departmental strategies and ensure alignment with brand service standards and initiatives. Ensures that Rooms operations meet brand expectations, address customer needs, drive employee engagement, and deliver strong financial performance. Develops and implements property-wide strategies that enhance service delivery and provide a return on investment to ownership and the company.

CANDIDATE PROFILE Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in guest services, front desk, housekeeping, sales and marketing, or related professional area
  OR
• 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in guest services, front desk, housekeeping, sales and marketing, or related professional area

CORE WORK ACTIVITIES Leading Rooms Team

• Champions the brand’s service vision for product and service delivery
• Communicates clear departmental goals to drive performance
• Makes and executes decisions to advance property objectives
• Monitors and promotes room rates, specials, and packages

Managing Profitability

• Analyzes service issues and identifies operational trends
• Develops and executes a Rooms strategy aligned with brand goals
• Reviews and audits departmental expenses

Managing Revenue Goals

• Monitors Rooms sales performance against budget
• Reviews financial reports to assess operational results
• Coaches team to manage occupancy, rate, wages, and expenses
• Compares budgeted wages to actuals and holds team accountable

Ensuring and Providing Exceptional Customer Service

• Demonstrates key drivers of guest satisfaction
• Delivers and promotes excellent customer service across the team
• Reviews guest feedback and ensures corrective actions are taken
• Coordinates event details and communicates with guests and teams
• Creates a welcoming atmosphere across all Rooms areas
• Responds to guest concerns and resolves complaints
• Interfaces regularly with guests to gather feedback
• Integrates guest insights into service improvement plans
• Emphasizes guest satisfaction in team meetings
• Ensures employees understand expectations and service standards
• Facilitates creative solutions to improve guest satisfaction

Managing and Conducting Human Resources Activities

• Interviews and hires Rooms employees
• Ensures fair and equitable treatment of staff
• Maintains ongoing communication through briefings and meetings
• Models desired service behaviors and fosters team commitment
• Incorporates guest satisfaction into operational planning
• Sets goals and conducts performance reviews
• Solicits employee feedback and addresses concerns
• Administers policies and disciplinary procedures consistently
• Conducts annual appraisals in line with SOPs
• Champions change and communicates business initiatives
• Identifies and supports talent development across the team

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.