Overview
DESCRIPTION
The Vendor Manager – Workforce Staffing will be responsible for managing the end-to-end relationship with third-party staffing vendors, ensuring reliable delivery of contingent and outsourced workforce needs. This role requires strong vendor management, compliance oversight, and operational excellence to secure the right talent at the right time while maintaining cost efficiency and adherence to company standards.
As part of our commitment to complying with national labor laws and applicable legislations in Saudi Arabia, this position is open to candidates who fulfill the specific nationality criteria stipulated by local regulations.
Key job responsibilities
Vendor Relationship Management
Develop and manage strategic partnerships with workforce staffing vendors.
Act as the vendor relationship owner for staffing vendors, ensuring alignment with business requirements and service-level agreements (SLAs).
Conduct regular business reviews with vendors to evaluate performance, resolve issues, and drive continuous improvement.
Operational Management
Oversee the staffing plans with Workforce Ops team and fulfillment process with vendors, ensuring timely supply of workforce resources.
Collaborate with internal stakeholders (WFS, PxT, Operations, Procurement, Compliance) to ensure vendors meet agreed KPIs related to quality of hire, fill rates, cost efficiency, Amazon SCS compliance, and attrition goals.
Governance & Compliance
Ensure all vendors comply with local labor laws, ethical recruitment standards, and company policies.
Monitor vendor adherence to contracts, service standards, and health & safety requirements.
Drive initiatives on ethical recruitment, fair treatment of workers, and compliance with international best practices (e.g., no recruitment fees, fair wages).
Performance & Data Analytics
Track, analyze, and report vendor performance metrics to leadership.
Identify trends, risks, and opportunities for optimization across the vendor ecosystem.
Use data-driven insights to improve hiring efficiency and vendor performance.
BASIC QUALIFICATIONS
– 3+ years of employee and performance management experience
– 3+ years of supply chain experience
– Bachelor’s degree, or 2+ years of Amazon (blue badge/FTE) experience
– Experience with supplier or vendor relationship management
PREFERRED QUALIFICATIONS
– Experience in procurement
– Experience understanding process flow and suggest improvements to deliver cost savings, inventory reduction, or other benefits to the site
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Afaq - Warehouse Branch (Amazon)
"Make History
Amazon.com, a Fortune 500 company based in Seattle, Washington, opened on the World Wide Web in July 1995 and today offers Earth’s Biggest Selection. Since Jeff Bezos started Amazon.com, we have significantly expanded our product offerings, international sites, and worldwide network of fulfilment and customer service centres. Today, Amazon.com offers everything from books and electronics to tennis rackets and diamond jewellery.
If you thrive in a challenging and fast-paced environment, you’ll meet your match with us, as you will be part of a vibe of constant improvement, where the things you do at one moment, you will not necessarily be doing 6 months later. We don’t like to sit still, which is why we always treat every day like the first day. A day to make more good things happen for our customers. It’s that kind of spirit that drives our success now and keeps us ahead of the competition in the future. And you could be part of it. It’s as simple as this: Work Hard. Have Fun. Make History."
