Overview
DESCRIPTION
Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online.
Our Last Mile Manager is focused on building the world’s most Customer and Seller focused company, work closely with our delivery partners to provide best in class customer experience.
We are looking for a highly motivated professional to be responsible for the planning, organization, and oversight Last Mile operations and manage Value added services expansion in KSA.
Key job responsibilities
– The Last Mile Manager is responsible for building a Customer and Seller obsessed culture and will aid in long-range planning; design, development, and implementation of quality improvement initiatives targeted at service improvement; staff productivity; and Customer and Seller satisfaction.
– The Last Mile Manager must manage both the Customer and delivery partner Experience through leadership and vision, daily operational management and continuous process improvements.
– He or she will have left strong successors behind them in their former companies and be focused on building a strong, sustainable organization at Amazon.com.
– In addition, the right individual will have solid business judgment, ability to effectively communicate site goals, and drive a fast paced organization to deliver results with a focused and pragmatic approach to the business.
– The successful candidate will be a recognized role model for their people leadership and operations knowledge and application.
– A strong record of employee and customer advocacy, people development and high judgment are critical for this role.
BASIC QUALIFICATIONS
– 1+ years of employee and performance management experience
– Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
– Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
– Speak, write, and read fluently in Arabic
– Speak, write, and read fluently in English
PREFERRED QUALIFICATIONS
– 1+ years of performance metrics, process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Afaq - Warehouse Branch (Amazon)
"Make History
Amazon.com, a Fortune 500 company based in Seattle, Washington, opened on the World Wide Web in July 1995 and today offers Earth’s Biggest Selection. Since Jeff Bezos started Amazon.com, we have significantly expanded our product offerings, international sites, and worldwide network of fulfilment and customer service centres. Today, Amazon.com offers everything from books and electronics to tennis rackets and diamond jewellery.
If you thrive in a challenging and fast-paced environment, you’ll meet your match with us, as you will be part of a vibe of constant improvement, where the things you do at one moment, you will not necessarily be doing 6 months later. We don’t like to sit still, which is why we always treat every day like the first day. A day to make more good things happen for our customers. It’s that kind of spirit that drives our success now and keeps us ahead of the competition in the future. And you could be part of it. It’s as simple as this: Work Hard. Have Fun. Make History."
