Overview
DESCRIPTION
As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.
Key job responsibilities
Responsibilities include, but are not limited to
– Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
– Handling support requests and procedures across the network.
– Assisting in training new hires.
– Continuous learning of new technologies.
– Supporting customers from multiple buildings in the area, as well as remote customers.
– Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.
– Traveling within your local or regional area to support our customers.
A day in the life
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BASIC QUALIFICATIONS
– 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
– Experience troubleshooting integrated and interdependent computer systems
PREFERRED QUALIFICATIONS
– CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
– Experience in a dynamic environment with a high degree of customer service
About Afaq - Warehouse Branch - J02 (Amazon)
"Make History
Amazon.com, a Fortune 500 company based in Seattle, Washington, opened on the World Wide Web in July 1995 and today offers Earth’s Biggest Selection. Since Jeff Bezos started Amazon.com, we have significantly expanded our product offerings, international sites, and worldwide network of fulfilment and customer service centres. Today, Amazon.com offers everything from books and electronics to tennis rackets and diamond jewellery.
If you thrive in a challenging and fast-paced environment, you’ll meet your match with us, as you will be part of a vibe of constant improvement, where the things you do at one moment, you will not necessarily be doing 6 months later. We don’t like to sit still, which is why we always treat every day like the first day. A day to make more good things happen for our customers. It’s that kind of spirit that drives our success now and keeps us ahead of the competition in the future. And you could be part of it. It’s as simple as this: Work Hard. Have Fun. Make History."
