Senior Manager – Customer Protection & Compliance

Overview

Job ID: 14095

Sector:

NEOM Authority

Location: NEOM, Saudi Arabia

OVERVIEW                                                                                                           

NEOM is an accelerator of human progress and a vision of what a new future might look like. A region in northwest Saudi Arabia on the Red Sea, NEOM is being built from the ground up to include hyperconnected, cognitive cities, ports, next-generation infrastructure and industries, enterprise zones, research centers, sports and entertainment venues and tourist destinations.

As a destination, it will be a home for people who dream big and want to be part of building a new model for exceptional livability, creating thriving businesses and reinventing environmental conservation.

As a workplace, it is a place for people who share our core values of care, curiosity, diversity, passion, respect, and becoming a catalyst for change.

Are you ready to help NEOM find solutions to the world’s most pressing challenges? Are you prepared to create a lasting legacy that benefits generations to come? Then we want to hear from you!

ROLE OVERVIEW

NEOM Authority is aiming to disrupt the existing models and set a new standard for governance in the world. It will institutionalize the Authority of the Future, which is Digitally native, adaptive, Lean and Citizen / Business-centric. To achieve this ambitious roadmap, the Customer Protection and Compliance Senior Manager will be required to lead in the establishment of the NEOM Authority functions for Energy. These functions need to be established in a time-critical manner whilst meeting the NEOM objectives of being lean and efficient whilst disrupting the accepted norms.

ROLE COMPETENCIES & ACTIVITIES

Function readiness may include the following key activities:

• Develop and implement an operational model and future strategy for all aspects of Compliance and Consumer Protection within NEOM.
• Use global benchmarks to establish current best practices, headcount, and operating models, then go beyond these benchmarks to design a Compliance and Customer Protection function in line with NEOM’s vision to Accelerate Human Progress
• Create an operating model which is focused on NEOM core objectives of 100% carbon neutral and sustainable low-cost energy to fuel the NEOM blue-print for sustainable living.
• Ensuring NEOM is in control of all key functions and has the necessary operating policies and plans.
• Develop Regulation and policy for Compliance and Customer Protection. Ensure the regulations and policies are dynamic and flexible to drive the transition and establishment of clean fuel technologies and industries.
• Develop Regulations and policy to support the transition to full Authority governance of NEOM

Drive establishment and design of the compliance Enforcement and Consumer Protection function in conjunction with other functions and departments. These can be categorized into 5 Criteria:

Policies and planning

• Work with Legal Team and Department head developing and finalizing Regulations and Policies
• Provide expert content and collaborate with other departments to address dependencies
• Critical focus on day 1 activation requirements and the transitional phase to full NEOM control

Regulators (People)

• Define and acquire the human capital needs for efficient optimization and achievement of the function’s mandate

Operational Assets & Systems

• Work closely with Cognitive Government function to develop systems to deliver Authority services (including digital government), and interim phase inspections & compliance

Protocols & Governance

• Develop the governance and processes for the internal operating model of functions, defining SOPs.

Stakeholder Interaction & Interface with Base Economy

• Identify Base Economy entities and develop processes to communicate and liaise with key points of contact for the department’s activities and actions.
• Determine plan for transition from Base Economy to Authority

Develop/Review and implement a transition plan for the policy and planning functions by:

• Tracking and communicating progress
• Managing the budgets and finances related to the departments in coordination with Finance department and key stakeholders.
• Coordinate with all relevant sections within the NEOM company and Authority with a strong emphasis on the NEOM Energy and Water Co. and the Infrastructure function of the Authority. Build strong relationships with KSA bodies, particularly with Ministry of Energy and WERA.

Ensure NEOM builds a robust Energy sector based on the following:

Energy activities regulations and policies

• Establish and enable a regulatory framework to govern Compliance and Customer Protection
• Establish the rules and procedures relating to Compliance and Customer Protection as appropriate and required
• Ensure no regulatory leaks by use of broad regulatory capability
• Ensure regulatory alignment with other functions and departments on relevant topics

Energy technology & standards

• Ensure the required technical standards are established in a timely manner
• Set the compliance enforcement and customer protection quality standards
• Adopt innovative standards and processes to drive efficiencies
• Ensure the policies encourage and drive investment

Energy Information

• Supervise the publication of relevant technical white papers related to compliance and customer protection.
• Contribute to NEOM content regarding Energy innovations
• Promote Energy’s activities’ awareness throughout NEOM and socialize all innovative aspects

Energy Technology Alignment and Investment(s)

• Maintain strong relationships with officials from the base economy entities, particularly MoE/ WERA
• Liaise with Department of Communications Divisions especially with Communication Infrastructure head
• Engage with partner startups and JV companies
• Liaise with user groups and relevant NEOM-based industry organizations
• Represent NEOM at relevant local and international organizations
• Collaborate with Research institutions and Universities, Accelerators, and Incubators

EXPERIENCE & QUALIFICATIONS

Knowledge, Skills and Experience

• 10+ years in consumer protection areas, or regulatory affairs roles with some background in emerging technology or policy projects
• 7+ years of supervisory experience in public or private sector organizations in project
• Management, operations and energy programs including effective management of large budgets and regulatory compliance
• Demonstrated experience in policy creation and execution of energy policies is preferred

Qualifications

• Bachelor’s degree in Energy, Engineering, Management or a related field.

NEOM is committed to attracting and retaining the highest caliber of employees to support NEOM’s vision, mission and strategy. NEOM sources the best candidates based on fit for the role and searches local and global markets to identify talent.

NEOM is an equal opportunities employer. All qualified applicants will receive consideration for employment without regard to gender, disability, age, or any other form of discrimination/other characteristic protected by applicable local laws, regulations and ordinances.

As part of our recruitment process, NEOM will undertake reference checks to confirm suitability for the role. All offers of employment are subject to references, evidence of all qualifications and awards, and other background checks being satisfactorily completed. Additionally, all offers are subject to the candidate being able to successfully obtain a work visa to enter and work in the Kingdom of Saudi Arabia.

This job description is not an exhaustive list of duties and responsibilities. The employee may be required to perform additional job-related tasks and duties as assigned. To meet NEOM’s objectives and business needs, the work location is subject to change. Non office-based roles involve outdoor activities. Candidates should be prepared to work outdoors and on construction sites as part of their job responsibilities.

NEOM uses artificial intelligence as part of its recruitment process to assist and enhance efficiency. However, all final hiring decisions are made by human recruiters, ensuring that NEOM’s employment process remains fair and transparent.

The actions of our team should always support the NEOM Values

Learn more about NEOM’s Values